Project Overview
Amanah Capital Bank, a mid-tier Islamic banking institution serving over 800,000 customers across Malaysia, commissioned SCS Synergy to completely redesign their internet and mobile banking dashboard. The bank's digital platform had not received a significant update in over five years, and customer complaints about usability had risen by 35% year-over-year, with many younger customers migrating to competitor digital banks.
Our UI/UX team conducted extensive user research involving 200 participants across five demographic segments, including surveys, contextual interviews, and usability testing sessions held in Kuala Lumpur, Johor Bahru, and Kota Kinabalu. This research-driven approach ensured our design decisions were grounded in real user needs rather than assumptions, accounting for the diverse technical literacy levels of the bank's customer base.
The redesigned dashboard introduces a personalised home screen that surfaces the most relevant information based on each customer's banking behaviour. Frequent bill payers see upcoming due dates prominently displayed, while active investors get real-time portfolio performance at a glance. The design follows Bank Negara Malaysia's accessibility guidelines and supports both English and Bahasa Malaysia with a seamless language-switching experience.
We delivered a comprehensive design system comprising over 200 reusable components, complete with interaction specifications, motion design guidelines, and detailed developer handoff documentation. This system now serves as the foundation for all of Amanah Capital Bank's digital products, ensuring visual and behavioural consistency across their entire digital ecosystem.
The Challenge
The existing banking interface required an average of 12 taps to complete a fund transfer and 8 taps to pay a bill, far exceeding industry benchmarks. User testing revealed that 40% of customers over the age of 50 required assistance from family members to navigate the platform. The information architecture was disorganised, with critical functions buried under multiple menu layers, and the visual design lacked hierarchy, making it difficult to distinguish between primary and secondary actions.
Compounding the usability issues, the bank was preparing to launch new Islamic fintech products including a robo-advisory service and peer-to-peer financing features. These needed to integrate seamlessly into the existing interface without overwhelming users or requiring them to learn entirely new interaction patterns. The design also needed to comply with BNM's risk management guidelines for digital banking interfaces.
Our Solution
SCS Synergy applied a human-centred design methodology, beginning with a comprehensive audit of the existing platform using heuristic evaluation, task analysis, and analytics review. We mapped 47 distinct user journeys and identified critical friction points in each, prioritising improvements based on frequency of use and severity of impact.
The new interface uses a card-based layout with progressive disclosure, showing users only the information they need at each stage. We reduced fund transfers to 4 taps with Smart Transfer, which uses predictive input based on transaction history. The navigation was restructured around user goals rather than banking product categories, with a persistent bottom navigation bar providing one-tap access to the five most-used features.
For the design system, we built components in Figma with auto-layout properties and component variants that mirror the development implementation. Each component includes accessibility annotations, RTL language support specifications, and responsive behaviour documentation. We also created an animated prototype library demonstrating micro-interactions and transition patterns for the development team.